Terms and Conditions

SHIPPING POLICY

DIGITAL PRODUCTS

Where digital products are available in our store, we supply them as an MP3, PDF or ZIP download. Upon receipt of payment for your digital goods you will receive an email to the email address you have specified in your account. To view or change your email address visit your account profile. If you have problems downloading your digital file please contact sales@universalmedicine.com.au

* Please note that if you are paying by Direct Deposit or Cheque / Money Order your file will not be available to you until payment has cleared into our account and your payment has been identified. To ensure your payment has been identified, be sure to email the details of your transaction to: accounts@universalmedicine.com.au

CUSTOMER SERVICE POLICY

Universal Medicine is committed to providing exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are available for download and pricing is true and correct. 

REFUND POLICY

SUBSCRIPTIONS

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. If for any reason the downloads are corrupted or fautly we will ensure you have access to a new download file. Please contact us at sales@universalmedicine.com.au if you have any issues with the products you have subscribed to.

EVENTS

Since 1999 the policy at Universal Medicine for all Private Sessions and Events has been a full refund if, at the end of the session, workshop or course, the client or participant does not feel satisfied.

At any point during the session or event, if the client or participant is not content, they are free to leave and walk out with full refund – no questions asked. However, after a 24-hour period from when the session or event ends, no refunds will be given.

We trust that this is respectfully understood and ask that you are respectful with our generous policy.

UNFORSEEN EVENTS

All workshop schedules and plans are subject to change at our discretion should any exceptional circumstances arise. In the event that it is required to cancel the session or event, we will provide a refund for the cost of the session, workshop or course.

We can accept no responsibility for indirect or consequential loss, or additional expenses due to changes in the services.

BOOKING YOURSELF OR OTHERS

In registering a booking for yourself or another for any event or session with Universal Medicine, you are agreeing to accept all the above conditions for yourself and on behalf of another.

PRICING POLICY

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) for Australian residents. 

SECURITY POLICY

This site is protected using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL is the industry standard. If you have any questions regarding our security policy, please contact us.